Billing

Documentation Index

Fetch the complete documentation index at: https://docs.patchline.ai/llms.txt

Use this file to discover all available pages before exploring further.

Patchline subscription billing runs on Stripe Billing. All subscription management lives in Settings → Billing, which opens the Stripe customer portal.   Billing tab is available on every tier (Free shows upgrade CTAs).

​

What you can do

• Change your plan (upgrade / downgrade)
• Update payment method
• Download invoices
• Change billing email
• Switch monthly ↔ annual
• Cancel subscription

​

Where to find it

Settings → Billing → Patchline opens the Stripe-hosted customer portal in the same window.

​

Plan changes

• Upgrade is immediate. Stripe prorates — you pay the difference for the rest of the current cycle.
• Downgrade takes effect at the next billing cycle. You keep paid-tier access until then.
• Cancel also takes effect at the next billing cycle.

​

Trial mechanics

Every paid tier includes a 30-day free trial. See Pricing & plans for full details.

• You enter a payment method at sign-up.
• No charge until day 31.
• Cancel any time during trial = no charge.
• On day 31, Stripe charges for month 1 (or year 1 if annual).

​

Invoices

Stripe portal → Invoices tab. Download as PDF. For Enterprise customers: invoices are sent via the billing email at end-of-month.

​

Annual vs. monthly switching

Switch any time:

• Monthly → Annual mid-cycle: Stripe prorates the unused portion of the monthly subscription and credits it against the annual price.
• Annual → Monthly: takes effect at the next renewal date.

​

Failed payment

If a card declines:

1. Stripe retries 3 times over 7 days.
2. Patchline notifies you via email.
3. After 7 days of failed retries, your subscription is paused (not cancelled) — you can update the payment method to resume.
4. After 30 days of unresolved payment, the subscription cancels and you revert to Free tier. Your data stays.

​

Cancellation

• In-portal cancel: Settings → Billing → Cancel. Takes effect at next renewal. You keep paid access until then.
• Cancel via email: not required. Self-serve.
• What happens to data: stays. You revert to Free tier limits. Can re-upgrade any time.
• Refunds: We don’t auto-refund partial cycles. Email support@patchline.ai for refund questions.

​

Related pages

• Pricing & plans — tier comparison
• Plans & credits — credit math
• Storefront checkout & payouts — the other side of Stripe (Connect)

​

FAQ