Billing

Patchline subscription billing runs on Stripe Billing. All subscription management lives in Settings → Billing, which opens the Stripe customer portal.   Billing tab is available on every tier (Free shows upgrade CTAs).

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What you can do

• Change your plan (upgrade / downgrade)
• Update payment method
• Download invoices
• Change billing email
• Switch monthly ↔ annual
• Cancel subscription

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Where to find it

Settings → Billing → Patchline opens the Stripe-hosted customer portal in the same window.

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Plan changes

• Upgrade is immediate. Stripe prorates — you pay the difference for the rest of the current cycle.
• Downgrade takes effect at the next billing cycle. You keep paid-tier access until then.
• Cancel also takes effect at the next billing cycle.

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Invoices

Stripe portal → Invoices tab. Download as PDF. For Enterprise customers: invoices are sent via the billing email at end-of-month.

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Annual vs. monthly switching

Switch any time:

• Monthly → Annual mid-cycle: Stripe prorates the unused portion of the monthly subscription and credits it against the annual price.
• Annual → Monthly: takes effect at the next renewal date.

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Failed payment

If a card declines:

1. Stripe retries 3 times over 7 days.
2. Patchline notifies you via email.
3. After 7 days of failed retries, your subscription is paused (not cancelled) — you can update the payment method to resume.
4. After 30 days of unresolved payment, the subscription cancels and you revert to Free tier. Your data stays.

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Cancellation

• In-portal cancel: Settings → Billing → Cancel. Takes effect at next renewal. You keep paid access until then.
• Cancel via email: not required. Self-serve.
• What happens to data: stays. You revert to Free tier limits. Can re-upgrade any time.

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Related pages

• Pricing & plans — tier comparison
• Plans & credits — credit math
• Storefront checkout & payouts — the other side of Stripe (Connect)

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FAQ